Bye, Exabytes

Posted by on Fri, March 30, 2007

▼ A d v e r t i s e m e n t

It has become worst since these last few days. Mails are missing, and site is not accessible many times. I’ve set up server monitoring at host-tracker.com and I receive on average 6 downtime alerts per day, with monitoring triggered every 30 minutes.

I’ve seen people writing about my plugin said “if you can’t access the site, try again later“. And my AdSense stats reveals that very little impression made meaning that many people are having problems to access this site, and 4 others I have set up in this server.

Accessing this site is slow, very slow. I have to do something about it now.

As I have SSH access to the server, I can see so many cron jobs that have been running for a few days, not finishing its job. One thing about Exabytes’ servers is that they have a lot of features and allow people to do things that many overseas hosting company does not allow you to do. That’s a good thing except that when a user do something stupid, there’s nobody to look over the problem.

Well, the Engineers are fast when you report something, and they are doing a good job in reactive work. But I don’t see any proactive work being done. Once I reported that the MySQL server is taking a lot of load and freezing and asked them to check which user is doing this (even if it is myself), so that it can be prevented in the future. All they can say is that the MySQL server is now running fine.

Even though it is not downtime, it is certainly close to one. The server load sometimes goes as high as 34 (this is not percentage, this is a 1 minute average load on a UNIX machine – number of process fighting over CPU resources).

pangkorload.jpg

And I don’t think they are going to do anything about it. I am not sure how many domains are hosted on this particluar server but I am guessing there are a lot. I checked PHP’s max_execution time using CLI and it is set to 30 seconds. So why does the ones running from cron did not die?

root      4945  0.0  0.0  5852  916 ?        Ss   Mar20   0:05 crond
root     20513  0.0  0.0  6432  720 ?        S    Mar22   0:00 crond
32278    20514  0.0  0.2 21872 4604 ?        SNs  Mar22   0:01 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     18962  0.0  0.0  6432  720 ?        S    Mar22   0:00 crond
32278    18982  0.0  0.2 22500 4564 ?        SNs  Mar22   0:01 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     27282  0.0  0.0  6432  724 ?        S    Mar23   0:00 crond
32278    27297  0.0  0.2 22448 4804 ?        SNs  Mar23   0:01 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     12633  0.0  0.0  6432  720 ?        S    Mar25   0:00 crond
32278    12642  0.0  0.3 21292 6392 ?        SNs  Mar25   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     18362  0.0  0.0  6432  720 ?        S    Mar26   0:00 crond
32278    18364  0.0  0.2 22048 4808 ?        SNs  Mar26   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     13081  0.0  0.0  6432  720 ?        S    Mar27   0:00 crond
32278    13083  0.0  0.2 21552 4812 ?        SNs  Mar27   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     24375  0.0  0.0  6432  720 ?        S    Mar27   0:00 crond
32278    24379  0.0  0.2 21788 4808 ?        SNs  Mar27   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     32215  0.0  0.0  6432  924 ?        S    Mar28   0:00 crond
32278    32241  0.0  0.3 21212 6808 ?        SNs  Mar28   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root      6426  0.0  0.0  6432  720 ?        S    Mar28   0:00 crond
32278     6428  0.0  0.3 22248 7148 ?        SNs  Mar28   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root      1033  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32278     1035  0.0  0.2 21032 4784 ?        SNs  Mar29   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     25401  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32130    25404  0.0  0.0  2516  760 ?        SNs  Mar29   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130    25406  0.0  0.0  5136 1360 ?        SN   Mar29   0:00 curl --silent http://crm.smi-malaysia.com/cron.php
root     25942  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32130    25945  0.0  0.0  4124  760 ?        SNs  Mar29   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130    25946  0.0  0.0  3848 1360 ?        SN   Mar29   0:00 curl --silent http://crm.smi-malaysia.com/cron.php
root     26389  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32130    26398  0.0  0.0  3264  760 ?        SNs  Mar29   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130    26399  0.0  0.0  5448 1368 ?        SN   Mar29   0:00 curl --silent http://crm.smi-malaysia.com/cron.php
root     27755  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32130    27760  0.0  0.0  2292  760 ?        SNs  Mar29   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130    27761  0.0  0.0  4888 1360 ?        SN   Mar29   0:00 curl --silent http://crm.smi-malaysia.com/cron.php
root     30650  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32278    30659  0.0  0.2 21320 5660 ?        SNs  Mar29   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     31965  0.0  0.0  6432  720 ?        S    Mar29   0:00 crond
32278    31966  0.0  0.2 21800 4816 ?        SNs  Mar29   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root      1523  0.0  0.0  6432  928 ?        S    Mar29   0:00 crond
32130     1525  0.0  0.0  3956  868 ?        SNs  Mar29   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130     1532  0.0  0.0  4304 1592 ?        SN   Mar29   0:00 curl --silent http://crm.smi-malaysia.com/cron.php
root      9065  0.0  0.0  6432  924 ?        S    Mar29   0:00 crond
32130     9069  0.0  0.0  2748  864 ?        SNs  Mar29   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130     9071  0.0  0.0  5336 1588 ?        SN   Mar29   0:00 curl --silent http://crm.smi-malaysia.com/cron.php
root     16050  0.0  0.0  6436 1192 ?        S    01:00   0:00 crond
root      1206  0.0  0.0  6432  952 ?        S    09:20   0:00 crond
32278     1208  0.0  0.2 22740 5828 ?        SNs  09:20   0:00 /usr/bin/php /home/sharesmy/public_html/cron_bursa_grab.php
root     19993  0.0  0.0  6432 1160 ?        S    13:35   0:00 crond
root     19996  0.0  0.0  6432 1160 ?        S    13:35   0:00 crond
32130    19997  0.0  0.0  3720  868 ?        Ss   13:35   0:00 /bin/sh -c curl --silent http://crm.smi-malaysia.com/cron.php > /dev/null 2>&1
32130    20003  0.0  0.0  3728 1584 ?        S    13:35   0:00 curl --silent http://crm.smi-malaysia.com/cron.php

Oh well, since I have more than a year left here this server is going to serve images for my sites. I’ll set up a code to check whether the user is from Malaysia, check whether the server is up, and point images here. For the business sites anyway, not for blogs…

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  • I had plans to buy some shared hosting located in Malaysia. Reading your post, I guess I’d better re-think my plans…hehe..

  • ady

    Yeah… too bad. However I have not lost hope yet. I believe Exabytes and other hosts in Malaysia can do much better. In due time…